Since 2014

Professional Medical Equipments Supplier

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FAQ

  • Can you help setup clinic or providing complete equipment for hospital projects ?

    We have a series of complete solutions for clinical equipment setup. In the past years, bisenmedical has helped provide a whole complete series of medical equipment for Southeast Asia and HongKong clinics. These projects have saved a lots of time, money and energy for our customers.

  • how long will it take to reach me after the payment?

    If by express, usually it will take 5-7 working days after delivery. If by Air, it will take 3-4 days to international airport. If by Sea, it will take around 25days to sea port. Anyway, it depends on the weight and volume of the goods.

  • I am a doctor, I have never purchased medical equipment in China. Can I buy medical equipment here?

    After you choose products from bisenmedical, our professional salesperson will follow your order by arranging the products and delivery for you. Even if you don’t know anything about import, we can still guarantee you receive the goods

  • What if the machine broken after a period of using ?

    Before shipping out the goods, our engineer and workers will check and test the machine carefully to make sure the machine can run successfully And we all use standard cardboard boxes with foam inside(if the item is very big, we will use woden box to pack it) to pack the goods, this will make sure the goods won’t be damaged during delivery. The guarantee of most of our machine is one year. Within guarantee, if the machine breaks down, we will send you spare parts to help you repair it free of charge. For serious damage within guarantee, we will arrange to send a new one to you free of charge.

  • Are you factory ? Why are your prices cheaper than factory’s sometimes ?

    Bisen Medical is one of the biggest medical equipment exporters in south China which has professional export teams at your service, we have signed a lots of sales contracts with our factories. After years of hard-work, we have built a stable and long-term relationship with our factories which has helped us got cheaper prices and priority orders. If you are not familiar with China, bisenmedical is your best choice.

  • If I am not satisfied with the machine, can I return it back and get refund ?

    Before purchasing the products, our salesperson will recommend suitable machines to you according to your requirements and budgets. We are very confident that you will like our machines. If it’s because the functions of the machine or the appearance of the machine is not same with the one we have talked, we will accept return it back and refund you. If it’s just because you don’t like it after receive it, I am sorry we can not accept to refund.

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